Details

EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer: 9651
LatestTicket
CreatedAt: 8/26/2021 12:31:55 PM
UpdatedAt: 4/12/2022 9:47:18 AM
Subject: 6 MONTHS
Description: 6 MONTHS POLICY ADJUSTED<br/><b>Journal Number</b>: [BJ71069345]
Priority
Disposition: 24
ConversationType: 3
Parent
Account: 8531
OpenedBy
AssignedTo
Region: 2
Department: 23
QueryType: 1
SubQueryType: 95
Escalation
EscalationCron
History: [{"op":"R","uid":"15","un":"chumab","dt":"2021-08-26T12:29:59.392Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-20T10:46:20.042Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-20T10:46:39.307Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-20T10:47:47.400Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-12-15T13:39:21.975Z"}]
CreatedBy
UpdatedBy
Category: 1
Subcategory: 101
CreatedBy1
UpdatedBy1: 14
ResolvedAt
Thread
ResolvedBy
WasCreatedByCustomer
HasIvrcall
Creator
Updator: 14