Details

Conversation

EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer
1479
LatestTicket
CreatedAt
2/11/2021 8:52:39 AM
UpdatedAt
11/13/2021 7:57:33 AM
Subject
Water query (high consumption)
Description
Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query. 
Priority
Disposition
27
ConversationType
3
Parent
Account
1450
OpenedBy
AssignedTo
33
Region
2
Department
23
QueryType
77
SubQueryType
67
Escalation
EscalationCron
History
[{"op":"R","uid":"33","un":"luxolon","dt":"2021-02-11T08:53:02.379Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T07:37:06.142Z"},{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-11-13T07:56:13.766Z"}]
CreatedBy
UpdatedBy
Category
9
Subcategory
123
CreatedBy1
UpdatedBy1
11
ResolvedAt
11/13/2021 7:57:33 AM
Thread
ResolvedBy
33
WasCreatedByCustomer
HasIvrcall
Creator
Updator
11