Details
Conversation
-
EscalationLevel
-
-
LatestCall
-
493161
-
LatestChat
-
-
LatestSms
-
-
LatestEmail
-
-
LatestFax
-
-
Campaign
-
-
IsOpen
-
-
Customer
-
7383
-
LatestTicket
-
-
CreatedAt
-
8/25/2021 6:53:46 AM
-
UpdatedAt
-
8/25/2021 6:54:19 AM
-
Subject
-
IVR call: statement
-
Description
-
Received call for statement for account 10012753
sent message: 1873
-
Priority
-
-
Disposition
-
8
-
ConversationType
-
2
-
Parent
-
-
Account
-
467
-
OpenedBy
-
-
AssignedTo
-
-
Region
-
-
Department
-
-
QueryType
-
79
-
SubQueryType
-
-
Escalation
-
-
EscalationCron
-
-
History
-
-
CreatedBy
-
-
UpdatedBy
-
-
Category
-
79
-
Subcategory
-
-
CreatedBy1
-
-
UpdatedBy1
-
-
ResolvedAt
-
8/25/2021 6:54:19 AM
-
Thread
-
117602
-
ResolvedBy
-
-
WasCreatedByCustomer
-
-
HasIvrcall
-
-
Creator
-
-
Updator
-