Details

EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer: 9513
LatestTicket
CreatedAt: 8/20/2021 1:20:15 PM
UpdatedAt: 5/31/2023 10:10:23 AM
Subject: Water
Description: Plumber's letter received.<div><b><u>QRC RESPONSE:</u></b></div><div>Leak credit adjustment done for 202010-202205, average 21kl.</div>
Priority
Disposition: 30
ConversationType: 3
Parent
Account: 8410
OpenedBy
AssignedTo: 17
Region: 2
Department: 23
QueryType: 1
SubQueryType: 96
Escalation
EscalationCron
History: [{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-08-20T13:18:24.283Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-20T09:48:20.800Z"},{"op":"R","uid":"203","un":"babalwas","dt":"2022-03-10T09:04:09.463Z"},{"op":"R","uid":"203","un":"babalwas","dt":"2022-03-10T09:07:01.838Z"},{"op":"R","uid":"203","un":"babalwas","dt":"2022-03-10T09:11:09.768Z"}]
CreatedBy
UpdatedBy
Category: 1
Subcategory: 96
CreatedBy1
UpdatedBy1: 14
ResolvedAt
Thread: 125696
ResolvedBy
WasCreatedByCustomer
HasIvrcall
Creator
Updator: 6