Details
Conversation
-
EscalationLevel
-
-
LatestCall
-
-
LatestChat
-
-
LatestSms
-
-
LatestEmail
-
-
LatestFax
-
-
Campaign
-
-
IsOpen
-
-
Customer
-
9434
-
LatestTicket
-
-
CreatedAt
-
8/18/2021 1:41:15 PM
-
UpdatedAt
-
7/9/2022 12:40:07 PM
-
Subject
-
Water
-
Description
-
<b>six month policy.</b><div><b>6 months policy for 202106 to be processed.</b></div>
-
Priority
-
-
Disposition
-
30
-
ConversationType
-
3
-
Parent
-
-
Account
-
8340
-
OpenedBy
-
-
AssignedTo
-
-
Region
-
2
-
Department
-
23
-
QueryType
-
1
-
SubQueryType
-
95
-
Escalation
-
-
EscalationCron
-
-
History
-
[{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-08-18T13:39:27.608Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-08-18T13:40:11.547Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-21T07:12:51.652Z"}]
-
CreatedBy
-
-
UpdatedBy
-
-
Category
-
1
-
Subcategory
-
101
-
CreatedBy1
-
-
UpdatedBy1
-
14
-
ResolvedAt
-
-
Thread
-
-
ResolvedBy
-
-
WasCreatedByCustomer
-
-
HasIvrcall
-
-
Creator
-
-
Updator
-
6