Details

EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer: 9392
LatestTicket
CreatedAt: 8/18/2021 8:05:46 AM
UpdatedAt: 10/22/2022 7:27:24 AM
Subject: water
Description: High water consumption<div><br></div><div>QRC RESPONSE: Query Closed</div><div>Account does not qualify for a 06 month policy adjustment as there is no unread period that exceeds 06 months.</div><div>LOG A NEW QUERY and provide more details as to the nature of the query including query period.</div>
Priority
Disposition: 27
ConversationType: 3
Parent
Account: 8303
OpenedBy
AssignedTo: 15
Region: 3
Department: 23
QueryType: 1
SubQueryType: 67
Escalation
EscalationCron
History: [{"op":"R","uid":"196","un":"lazolaw","dt":"2021-08-18T08:03:56.470Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-21T06:17:13.153Z"}]
CreatedBy
UpdatedBy
Category: 1
Subcategory: 101
CreatedBy1
UpdatedBy1: 14
ResolvedAt: 10/22/2022 7:27:23 AM
Thread
ResolvedBy: 3
WasCreatedByCustomer
HasIvrcall
Creator
Updator: 3