Details
Conversation
EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Not Set True False
Customer
9159
LatestTicket
CreatedAt
8/14/2021 10:03:01 AM
UpdatedAt
11/20/2022 8:28:18 AM
Subject
Water query
Description
High consumption <div><br></div><div><b><u>QRC RESPONSE</u></b>: Six months policy due for 202010 billing period.</div><br/><b>Journal Number</b>: [018631]
Priority
Disposition
24
ConversationType
3
Parent
Account
8099
OpenedBy
AssignedTo
15
Region
4
Department
23
QueryType
1
SubQueryType
67
Escalation
EscalationCron
History
[{"op":"R","uid":"34","un":"mcdonaldm","dt":"2021-08-14T10:01:14.712Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T12:01:27.839Z"}]
CreatedBy
UpdatedBy
Category
1
Subcategory
101
CreatedBy1
UpdatedBy1
14
ResolvedAt
Thread
139842
ResolvedBy
WasCreatedByCustomer
Not Set True False
HasIvrcall
Not Set True False
Creator
Updator
13