Details
Conversation
EscalationLevel
LatestCall
471572
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Not Set True False
Customer
8659
LatestTicket
CreatedAt
8/2/2021 11:02:53 AM
UpdatedAt
3/28/2022 7:07:05 AM
Subject
IVR call: meter-reading
Description
Received call for meter-reading for account 10066180
Meter reading: [197]
Meter type: [water]
<div>Check reading sent to meter reading ,last reading was taken 05/2020</div><div>reading updated</div><br/><b>Meter Reading:</b> [05/202]
Priority
Disposition
10
ConversationType
2
Parent
Account
1307
OpenedBy
AssignedTo
Region
Department
23
QueryType
81
SubQueryType
Escalation
EscalationCron
History
[{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-15T09:58:05.262Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-15T09:59:38.977Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-10-24T07:13:35.772Z"}]
CreatedBy
UpdatedBy
Category
81
Subcategory
CreatedBy1
UpdatedBy1
12
ResolvedAt
Thread
ResolvedBy
WasCreatedByCustomer
Not Set True False
HasIvrcall
Not Set True False
Creator
Updator
12