Details

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IsOpen
Customer: 1229
LatestTicket
CreatedAt: 2/3/2021 12:41:31 PM
UpdatedAt: 2/24/2022 10:44:24 AM
Subject: water query
Description: consumer is querying the huge outstanding water bill.<div>duplicate query</div>
Priority
Disposition: 27
ConversationType: 3
Parent
Account: 1253
OpenedBy
AssignedTo: 28
Region: 2
Department: 23
QueryType: 78
SubQueryType: 67
Escalation
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History: [{"op":"R","uid":"28","un":"samanthaj","dt":"2021-02-03T12:38:22.013Z"},{"op":"R","uid":"28","un":"samanthaj","dt":"2021-02-03T12:44:56.503Z"},{"op":"R","uid":"28","un":"samanthaj","dt":"2021-02-03T12:45:03.152Z"},{"op":"R","uid":"28","un":"samanthaj","dt":"2021-02-03T12:46:14.521Z"},{"op":"R","uid":"28","un":"samanthaj","dt":"2021-02-03T12:51:41.553Z"},{"op":"R","uid":"28","un":"samanthaj","dt":"2021-02-04T06:45:30.082Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-06-11T10:24:50.309Z"}]
CreatedBy
UpdatedBy
Category: 78
Subcategory: 67
CreatedBy1
UpdatedBy1
ResolvedAt: 2/24/2022 10:44:24 AM
Thread
ResolvedBy: 28
WasCreatedByCustomer
HasIvrcall
Creator
Updator: 3