Details

EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer: 1224
LatestTicket
CreatedAt: 2/3/2021 11:50:18 AM
UpdatedAt: 5/27/2021 4:24:21 AM
Subject: 6 moths policy journal processed 20201023
Description: 6 moths policy journal processed 20201023 Journal Number: [202475] Journal Amount: [5204.27]
Priority
Disposition: 27
ConversationType: 3
Parent
Account: 1249
OpenedBy
AssignedTo: 12
Region: 4
Department: 23
QueryType: 1
SubQueryType: 95
Escalation
EscalationCron
History: [{"op":"R","uid":"6","un":"lusandad","dt":"2021-02-03T11:47:09.049Z"},{"op":"R","uid":"28","un":"samanthaj","dt":"2021-02-04T09:51:21.460Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-05-21T13:51:00.476Z"}]
CreatedBy
UpdatedBy
Category: 1
Subcategory: 95
CreatedBy1
UpdatedBy1
ResolvedAt: 5/27/2021 4:24:21 AM
Thread
ResolvedBy: 12
WasCreatedByCustomer
HasIvrcall
Creator
Updator: 12