Details

EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer: 1220
LatestTicket
CreatedAt: 2/3/2021 11:02:28 AM
UpdatedAt: 3/28/2022 6:35:04 AM
Subject: request for reversal of dog tax
Description: consumer requested reversal of dog tax that was billed on the account. Journal Number: [256681] Journal Amount: [-R131.00]
Priority
Disposition: 27
ConversationType: 3
Parent
Account: 1247
OpenedBy
AssignedTo: 5
Region: 2
Department: 23
QueryType: 109
SubQueryType: 75
Escalation
EscalationCron
History: [{"op":"R","uid":"28","un":"samanthaj","dt":"2021-02-03T10:59:18.910Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2021-04-21T13:41:16.183Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-05-31T08:38:31.484Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-05-31T08:38:41.862Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-05-31T08:40:22.158Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-05-31T08:40:32.726Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2021-06-04T11:59:49.011Z"}]
CreatedBy
UpdatedBy
Category: 109
Subcategory: 75
CreatedBy1
UpdatedBy1
ResolvedAt: 3/28/2022 6:35:04 AM
Thread
ResolvedBy: 5
WasCreatedByCustomer
HasIvrcall
Creator
Updator: 5