Details

EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer: 1218
LatestTicket
CreatedAt: 2/3/2021 10:44:08 AM
UpdatedAt: 2/24/2022 10:44:24 AM
Subject: dog tax cancellation
Description: consumer has submitted documents for cancellation of dog tax for dogs she no longer has.
Priority
Disposition: 27
ConversationType: 3
Parent
Account: 1246
OpenedBy
AssignedTo: 28
Region: 2
Department: 23
QueryType: 80
SubQueryType: 75
Escalation
EscalationCron
History: [{"op":"R","uid":"28","un":"samanthaj","dt":"2021-02-03T10:40:58.804Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-08-02T08:55:41.077Z"},{"op":"R","uid":"8","un":"mariaanaw","dt":"2021-08-06T08:53:05.067Z"}]
CreatedBy
UpdatedBy
Category: 80
Subcategory: 75
CreatedBy1
UpdatedBy1
ResolvedAt: 2/24/2022 10:44:24 AM
Thread
ResolvedBy: 28
WasCreatedByCustomer
HasIvrcall
Creator
Updator: 8