Details

Conversation

EscalationLevel

LatestCall

467898

LatestChat

LatestSms

LatestEmail

LatestFax

Campaign

IsOpen

Not SetTrueFalse

Customer

8534

LatestTicket

CreatedAt

7/30/2021 5:37:48 AM

UpdatedAt

11/13/2021 10:23:42 AM

Subject

IVR call: balance

Description

Received call for balance for account 10409911 undefined <br/><b>Journal Number</b>: [undefined]

Priority

Disposition

27

ConversationType

3

Parent

Account

2068

OpenedBy

AssignedTo

74

Region

2

Department

23

QueryType

78

SubQueryType

Escalation

EscalationCron

History

[{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-10-24T06:39:24.280Z"},{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-11-03T07:17:00.464Z"},{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-11-03T07:17:38.714Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-13T10:23:42.640Z"}]

CreatedBy

UpdatedBy

Category

1

Subcategory

101

CreatedBy1

UpdatedBy1

11

ResolvedAt

11/13/2021 10:23:42 AM

Thread

ResolvedBy

172

WasCreatedByCustomer

Not SetTrueFalse

HasIvrcall

Not SetTrueFalse

Creator

Updator

11