Details

EscalationLevel
LatestCall
LatestChat
LatestSms
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Campaign
IsOpen
Customer: 1126
LatestTicket
CreatedAt: 1/30/2021 11:56:02 AM
UpdatedAt: 1/22/2022 4:47:38 PM
Subject: water query 6 month policy
Description: water query
Priority
Disposition: 27
ConversationType: 3
Parent
Account: 1196
OpenedBy
AssignedTo: 55
Region: 2
Department: 23
QueryType: 1
SubQueryType: 67
Escalation
EscalationCron: 275
History: [{"op":"R","uid":"13","un":"unathig","dt":"2021-01-30T11:52:55.057Z"},{"op":"R","uid":"56","un":"mihlet","dt":"2021-02-02T09:18:25.132Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-27T07:48:18.156Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-10-28T13:07:26.945Z"}]
CreatedBy
UpdatedBy
Category: 1
Subcategory: 101
CreatedBy1
UpdatedBy1: 13
ResolvedAt: 1/22/2022 4:47:38 PM
Thread
ResolvedBy: 56
WasCreatedByCustomer
HasIvrcall
Creator
Updator: 13