Details

EscalationLevel: 0
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer: 102
LatestTicket
CreatedAt: 6/10/2020 9:00:49 AM
UpdatedAt: 5/19/2022 7:51:12 AM
Subject: plumbers letter submitted
Description: Water leak
Priority
Disposition: 27
ConversationType: 3
Parent
Account: 118
OpenedBy: 16
AssignedTo: 16
Region: 2
Department: 23
QueryType: 1
SubQueryType: 96
Escalation
EscalationCron
History: [{"op":"R","uid":"2","un":"debbiecr","dt":"2021-01-19T12:41:46.577Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-07-15T07:56:56.791Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-07-15T07:57:37.512Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-07-16T11:12:30.735Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-07-21T07:48:09.718Z"},{"op":"R","uid":"201","un":"nonkosim","dt":"2022-02-14T14:12:41.479Z"}]
CreatedBy
UpdatedBy
Category: 1
Subcategory: 96
CreatedBy1
UpdatedBy1
ResolvedAt: 5/19/2022 7:51:12 AM
Thread
ResolvedBy: 16
WasCreatedByCustomer
HasIvrcall
Creator: 16
Updator: 201