Details

Conversation

EscalationLevel

LatestCall

LatestChat

LatestSms

LatestEmail

LatestFax

Campaign

IsOpen

Not SetTrueFalse

Customer

1114

LatestTicket

CreatedAt

1/30/2021 10:59:30 AM

UpdatedAt

4/12/2022 9:43:30 AM

Subject

water query

Description

water query 6 month policy<div><br></div><div>SIX MONTHS POLICY ADJUSTMENT DONE<br></div><br/><b>Journal Number</b>: [994314]

Priority

Disposition

24

ConversationType

3

Parent

Account

1185

OpenedBy

AssignedTo

Region

3

Department

23

QueryType

1

SubQueryType

67

Escalation

EscalationCron

254

History

[{"op":"R","uid":"13","un":"unathig","dt":"2021-01-30T10:56:23.276Z"},{"op":"R","uid":"56","un":"mihlet","dt":"2021-02-02T09:12:03.559Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-27T09:12:39.547Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-27T09:16:16.242Z"},{"op":"R","uid":"15","un":"chumab","dt":"2022-02-19T09:57:42.420Z"},{"op":"R","uid":"15","un":"chumab","dt":"2022-02-21T12:25:34.605Z"}]

CreatedBy

UpdatedBy

Category

1

Subcategory

101

CreatedBy1

UpdatedBy1

15

ResolvedAt

Thread

124333

ResolvedBy

WasCreatedByCustomer

Not SetTrueFalse

HasIvrcall

Not SetTrueFalse

Creator

Updator

15