Details
Conversation
-
EscalationLevel
-
-
LatestCall
-
-
LatestChat
-
-
LatestSms
-
-
LatestEmail
-
-
LatestFax
-
-
Campaign
-
-
IsOpen
-
-
Customer
-
1109
-
LatestTicket
-
-
CreatedAt
-
1/30/2021 10:27:40 AM
-
UpdatedAt
-
1/22/2022 4:47:38 PM
-
Subject
-
6 month policy water query
-
Description
-
6 month policy water query<div>debt written off</div>
-
Priority
-
-
Disposition
-
27
-
ConversationType
-
3
-
Parent
-
-
Account
-
1180
-
OpenedBy
-
-
AssignedTo
-
55
-
Region
-
3
-
Department
-
23
-
QueryType
-
1
-
SubQueryType
-
67
-
Escalation
-
-
EscalationCron
-
320
-
History
-
[{"op":"R","uid":"13","un":"unathig","dt":"2021-01-30T10:24:33.326Z"},{"op":"R","uid":"56","un":"mihlet","dt":"2021-02-02T10:46:03.223Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-10-16T10:32:05.024Z"}]
-
CreatedBy
-
-
UpdatedBy
-
-
Category
-
1
-
Subcategory
-
101
-
CreatedBy1
-
-
UpdatedBy1
-
6
-
ResolvedAt
-
1/22/2022 4:47:38 PM
-
Thread
-
-
ResolvedBy
-
56
-
WasCreatedByCustomer
-
-
HasIvrcall
-
-
Creator
-
-
Updator
-
6