Details

EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer: 1108
LatestTicket
CreatedAt: 1/30/2021 10:20:14 AM
UpdatedAt: 2/24/2022 11:08:12 AM
Subject: water query
Description: the is a high water consumption 
Priority
Disposition: 30
ConversationType: 3
Parent
Account: 1179
OpenedBy
AssignedTo
Region: 3
Department: 23
QueryType: 1
SubQueryType: 67
Escalation
EscalationCron: 330
History: [{"op":"R","uid":"13","un":"unathig","dt":"2021-01-30T10:17:07.523Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-02-02T06:20:32.159Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-02-02T06:53:33.743Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-02-02T08:23:35.328Z"},{"op":"R","uid":"56","un":"mihlet","dt":"2021-02-02T10:45:04.842Z"},{"op":"R","uid":"22","un":"asandam","dt":"2021-02-02T12:02:54.098Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-27T08:51:57.649Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-27T08:52:20.700Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-27T08:53:12.393Z"}]
CreatedBy
UpdatedBy
Category: 1
Subcategory: 111
CreatedBy1
UpdatedBy1: 18
ResolvedAt
Thread
ResolvedBy
WasCreatedByCustomer
HasIvrcall
Creator
Updator: 18