Details
Conversation
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EscalationLevel
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0
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LatestCall
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-
LatestChat
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-
LatestSms
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-
LatestEmail
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LatestFax
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Campaign
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-
IsOpen
-
-
Customer
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98
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LatestTicket
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CreatedAt
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6/8/2020 1:42:44 PM
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UpdatedAt
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7/9/2022 12:00:56 PM
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Subject
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Log Query
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Description
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consumer logged a high consumption query on his water back dated<div><span id="baseForm:a4jContentPanel"><table class="rich-table " id="baseForm:bem10024Table" style=" width:713px;class:n2j-datatable-scroller" cellpadding="0" cellspacing="0" border="0"><tbody id="baseForm:bem10024Table:tb"><tr class="rich-table-row rich-table-firstrow n2j-odd"><td class="rich-table-cell " id="baseForm:bem10024Table:0:j_id106" width="87px"><span class="n2j-row-cell" style="width: 80px;">2020/05/18</span></td><td class="rich-table-cell " id="baseForm:bem10024Table:0:j_id109" width="23px"><span class="n2j-row-cell" style="width: 24px;">3</span></td><td class="rich-table-cell " id="baseForm:bem10024Table:0:j_id112" style="text-align: right;" width="111px"><span class="n2j-row-cell" style="width: 104px;">985.000</span></td><td class="rich-table-cell " id="baseForm:bem10024Table:0:j_id115" style="text-align: right;" width="103px"><span class="n2j-row-cell" style="width: 96px;">1.00000</span></td><td class="rich-table-cell " id="baseForm:bem10024Table:0:j_id118" style="text-align: right;" width="119px"><span class="n2j-row-cell" style="width: 104px;">61.000</span></td><td class="rich-table-cell " id="baseForm:bem10024Table:0:j_id121" width="28px"><span class="n2j-row-cell" style="width: 8px;">C</span></td><td class="rich-table-cell " id="baseForm:bem10024Table:0:j_id124" width="31px"><span class="n2j-row-cell" style="width: 30px;"></span></td><td class="rich-table-cell " id="baseForm:bem10024Table:0:j_id127" width="87px"><span class="n2j-row-cell" style="width: 80px;"></span></td><td class="rich-table-cell " id="baseForm:bem10024Table:0:j_id130" width="50px"><span class="n2j-row-cell" style="width: 48px;"></span></td></tr><tr class="rich-table-row n2j-even"><td class="rich-table-cell " id="baseForm:bem10024Table:1:j_id106" width="87px"><span class="n2j-row-cell" style="width: 80px;">2020/03/13</span></td><td class="rich-table-cell " id="baseForm:bem10024Table:1:j_id109" width="23px"><span class="n2j-row-cell" style="width: 24px;">3</span></td><td class="rich-table-cell " id="baseForm:bem10024Table:1:j_id112" style="text-align: right;" width="111px"><span class="n2j-row-cell" style="width: 104px;">924.000</span></td><td class="rich-table-cell " id="baseForm:bem10024Table:1:j_id115" style="text-align: right;" width="103px"><span class="n2j-row-cell" style="width: 96px;">1.00000</span></td><td class="rich-table-cell " id="baseForm:bem10024Table:1:j_id118" style="text-align: right;" width="119px"><span class="n2j-row-cell" style="width: 104px;">28.000</span></td><td class="rich-table-cell " id="baseForm:bem10024Table:1:j_id121" width="28px"><span class="n2j-row-cell" style="width: 8px;">C</span></td><td class="rich-table-cell " id="baseForm:bem10024Table:1:j_id124" width="31px"><span class="n2j-row-cell" style="width: 30px;"></span></td><td class="rich-table-cell " id="baseForm:bem10024Table:1:j_id127" width="87px"><span class="n2j-row-cell" style="width: 80px;">2020/04/25</span></td><td class="rich-table-cell " id="baseForm:bem10024Table:1:j_id130" width="50px"><span class="n2j-row-cell" style="width: 48px;"></span></td></tr><tr class="rich-table-row n2j-odd"><td class="rich-table-cell " id="baseForm:bem10024Table:2:j_id106" width="87px"><span class="n2j-row-cell" style="width: 80px;">2020/02/27</span></td><td class="rich-table-cell " id="baseForm:bem10024Table:2:j_id109" width="23px"><span class="n2j-row-cell" style="width: 24px;">3</span></td><td class="rich-table-cell " id="baseForm:bem10024Table:2:j_id112" style="text-align: right;" width="111px"><span class="n2j-row-cell" style="width: 104px;">896.000</span></td><td class="rich-table-cell " id="baseForm:bem10024Table:2:j_id115" style="text-align: right;" width="103px"><span class="n2j-row-cell" style="width: 96px;">1.00000</span></td><td class="rich-table-cell " id="baseForm:bem10024Table:2:j_id118" style="text-align: right;" width="119px"><span class="n2j-row-cell" style="width: 104px;">41.000</span></td><td class="rich-table-cell " id="baseForm:bem10024Table:2:j_id121" width="28px"><span class="n2j-row-cell" style="width: 8px;">C</span></td><td class="rich-table-cell " id="baseForm:bem10024Table:2:j_id124" width="31px"><span class="n2j-row-cell" style="width: 30px;"></span></td><td class="rich-table-cell " id="baseForm:bem10024Table:2:j_id127" width="87px"><span class="n2j-row-cell" style="width: 80px;">2020/03/28</span></td><td class="rich-table-cell " id="baseForm:bem10024Table:2:j_id130" width="50px"><span class="n2j-row-cell" style="width: 48px;"></span></td></tr><tr class="rich-table-row n2j-even"><td class="rich-table-cell " id="baseForm:bem10024Table:3:j_id106" width="87px"><span class="n2j-row-cell" style="width: 80px;">2020/01/21</span></td><td class="rich-table-cell " id="baseForm:bem10024Table:3:j_id109" width="23px"><span class="n2j-row-cell" style="width: 24px;">3</span></td><td class="rich-table-cell " id="baseForm:bem10024Table:3:j_id112" style="text-align: right;" width="111px"><span class="n2j-row-cell" style="width: 104px;">855.000</span></td><td class="rich-table-cell " id="baseForm:bem10024Table:3:j_id115" style="text-align: right;" width="103px"><span class="n2j-row-cell" style="width: 96px;">1.00000</span></td><td class="rich-table-cell " id="baseForm:bem10024Table:3:j_id118" style="text-align: right;" width="119px"><span class="n2j-row-cell" style="width: 104px;">30.000</span></td><td class="rich-table-cell " id="baseForm:bem10024Table:3:j_id121" width="28px"><span class="n2j-row-cell" style="width: 8px;">C</span></td><td class="rich-table-cell " id="baseForm:bem10024Table:3:j_id124" width="31px"><span class="n2j-row-cell" style="width: 30px;"></span></td><td class="rich-table-cell " id="baseForm:bem10024Table:3:j_id127" width="87px"><span class="n2j-row-cell" style="width: 80px;">2020/02/22</span></td><td class="rich-table-cell " id="baseForm:bem10024Table:3:j_id130" width="50px"><span class="n2j-row-cell" style="width: 48px;"></span></td></tr><tr class="rich-table-row n2j-odd"><td class="rich-table-cell " id="baseForm:bem10024Table:4:j_id106" width="87px"><span class="n2j-row-cell" style="width: 80px;">2019/12/22</span></td><td class="rich-table-cell " id="baseForm:bem10024Table:4:j_id109" width="23px"><span class="n2j-row-cell" style="width: 24px;">3</span></td><td class="rich-table-cell " id="baseForm:bem10024Table:4:j_id112" style="text-align: right;" width="111px"><span class="n2j-row-cell" style="width: 104px;">825.000</span></td><td class="rich-table-cell " id="baseForm:bem10024Table:4:j_id115" style="text-align: right;" width="103px"><span class="n2j-row-cell" style="width: 96px;">1.00000</span></td><td class="rich-table-cell " id="baseForm:bem10024Table:4:j_id118" style="text-align: right;" width="119px"><span class="n2j-row-cell" style="width: 104px;">135.000</span></td><td class="rich-table-cell " id="baseForm:bem10024Table:4:j_id121" width="28px"><span class="n2j-row-cell" style="width: 8px;">C</span></td><td class="rich-table-cell " id="baseForm:bem10024Table:4:j_id124" width="31px"><span class="n2j-row-cell" style="width: 30px;"></span></td><td class="rich-table-cell " id="baseForm:bem10024Table:4:j_id127" width="87px"><span class="n2j-row-cell" style="width: 80px;">2020/01/24</span></td><td class="rich-table-cell " id="baseForm:bem10024Table:4:j_id130" width="50px"><span class="n2j-row-cell" style="width: 48px;">3872</span></td></tr><tr class="rich-table-row n2j-even"><td class="rich-table-cell " id="baseForm:bem10024Table:5:j_id106" width="87px"><span class="n2j-row-cell" style="width: 80px;">2019/10/25</span></td><td class="rich-table-cell " id="baseForm:bem10024Table:5:j_id109" width="23px"><span class="n2j-row-cell" style="width: 24px;">3</span></td><td class="rich-table-cell " id="baseForm:bem10024Table:5:j_id112" style="text-align: right;" width="111px"><span class="n2j-row-cell" style="width: 104px;">690.000</span></td><td class="rich-table-cell " id="baseForm:bem10024Table:5:j_id115" style="text-align: right;" width="103px"><span class="n2j-row-cell" style="width: 96px;">1.00000</span></td><td class="rich-table-cell " id="baseForm:bem10024Table:5:j_id118" style="text-align: right;" width="119px"><span class="n2j-row-cell" style="width: 104px;">37.000</span></td><td class="rich-table-cell " id="baseForm:bem10024Table:5:j_id121" width="28px"><span class="n2j-row-cell" style="width: 8px;">C</span></td><td class="rich-table-cell " id="baseForm:bem10024Table:5:j_id124" width="31px"><span class="n2j-row-cell" style="width: 30px;"></span></td><td class="rich-table-cell " id="baseForm:bem10024Table:5:j_id127" width="87px"><span class="n2j-row-cell" style="width: 80px;">2019/11/22</span></td><td class="rich-table-cell " id="baseForm:bem10024Table:5:j_id130" width="50px"><span class="n2j-row-cell" style="width: 48px;">3872</span></td></tr><tr class="rich-table-row n2j-odd"><td class="rich-table-cell " id="baseForm:bem10024Table:6:j_id106" width="87px"><span class="n2j-row-cell" style="width: 80px;">2019/09/25</span></td><td class="rich-table-cell " id="baseForm:bem10024Table:6:j_id109" width="23px"><span class="n2j-row-cell" style="width: 24px;">3</span></td><td class="rich-table-cell " id="baseForm:bem10024Table:6:j_id112" style="text-align: right;" width="111px"><span class="n2j-row-cell" style="width: 104px;">653.000</span></td><td class="rich-table-cell " id="baseForm:bem10024Table:6:j_id115" style="text-align: right;" width="103px"><span class="n2j-row-cell" style="width: 96px;">1.00000</span></td><td class="rich-table-cell " id="baseForm:bem10024Table:6:j_id118" style="text-align: right;" width="119px"><span class="n2j-row-cell" style="width: 104px;">81.000</span></td><td class="rich-table-cell " id="baseForm:bem10024Table:6:j_id121" width="28px"><span class="n2j-row-cell" style="width: 8px;">C</span></td><td class="rich-table-cell " id="baseForm:bem10024Table:6:j_id124" width="31px"><span class="n2j-row-cell" style="width: 30px;"></span></td><td class="rich-table-cell " id="baseForm:bem10024Table:6:j_id127" width="87px"><span class="n2j-row-cell" style="width: 80px;">2019/10/26</span></td><td class="rich-table-cell " id="baseForm:bem10024Table:6:j_id130" width="50px"><span class="n2j-row-cell" style="width: 48px;">3872</span></td></tr><tr class="rich-table-row n2j-even"><td class="rich-table-cell " id="baseForm:bem10024Table:7:j_id106" width="87px"><span class="n2j-row-cell" style="width: 80px;">2019/08/15</span></td><td class="rich-table-cell " id="baseForm:bem10024Table:7:j_id109" width="23px"><span class="n2j-row-cell" style="width: 24px;">3</span></td><td class="rich-table-cell " id="baseForm:bem10024Table:7:j_id112" style="text-align: right;" width="111px"><span class="n2j-row-cell" style="width: 104px;">572.000</span></td><td class="rich-table-cell " id="baseForm:bem10024Table:7:j_id115" style="text-align: right;" width="103px"><span class="n2j-row-cell" style="width: 96px;">1.00000</span></td><td class="rich-table-cell " id="baseForm:bem10024Table:7:j_id118" style="text-align: right;" width="119px"><span class="n2j-row-cell" style="width: 104px;">260.000</span></td><td class="rich-table-cell " id="baseForm:bem10024Table:7:j_id121" width="28px"><span class="n2j-row-cell" style="width: 8px;">C</span></td><td class="rich-table-cell " id="baseForm:bem10024Table:7:j_id124" width="31px"><span class="n2j-row-cell" style="width: 30px;"></span></td><td class="rich-table-cell " id="baseForm:bem10024Table:7:j_id127" width="87px"><span class="n2j-row-cell" style="width: 80px;">2019/09/22</span></td><td class="rich-table-cell " id="baseForm:bem10024Table:7:j_id130" width="50px"><span class="n2j-row-cell" style="width: 48px;">3872</span></td></tr><tr class="rich-table-row n2j-odd"><td class="rich-table-cell " id="baseForm:bem10024Table:8:j_id106" width="87px"><span class="n2j-row-cell" style="width: 80px;">2019/03/25</span></td><td class="rich-table-cell " id="baseForm:bem10024Table:8:j_id109" width="23px"><span class="n2j-row-cell" style="width: 24px;">3</span></td><td class="rich-table-cell " id="baseForm:bem10024Table:8:j_id112" style="text-align: right;" width="111px"><span class="n2j-row-cell" style="width: 104px;">312.000</span></td><td class="rich-table-cell " id="baseForm:bem10024Table:8:j_id115" style="text-align: right;" width="103px"><span class="n2j-row-cell" style="width: 96px;">1.00000</span></td><td class="rich-table-cell " id="baseForm:bem10024Table:8:j_id118" style="text-align: right;" width="119px"><span class="n2j-row-cell" style="width: 104px;">247.000</span></td><td class="rich-table-cell " id="baseForm:bem10024Table:8:j_id121" width="28px"><span class="n2j-row-cell" style="width: 8px;">C</span></td><td class="rich-table-cell " id="baseForm:bem10024Table:8:j_id124" width="31px"><span class="n2j-row-cell" style="width: 30px;"></span></td><td class="rich-table-cell " id="baseForm:bem10024Table:8:j_id127" width="87px"><span class="n2j-row-cell" style="width: 80px;">2019/04/27</span></td></tr></tbody></table></span></div>
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Priority
-
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Disposition
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30
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ConversationType
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3
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Parent
-
-
Account
-
114
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OpenedBy
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39
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AssignedTo
-
-
Region
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2
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Department
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23
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QueryType
-
1
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SubQueryType
-
67
-
Escalation
-
-
EscalationCron
-
-
History
-
[{"op":"R","uid":"16","un":"cumilem","dt":"2021-07-23T08:24:32.385Z"},{"op":"R","uid":"23","un":"bevins","dt":"2021-09-02T12:00:26.574Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-22T08:33:45.448Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-22T08:35:25.038Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-22T08:36:45.814Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-22T08:38:15.080Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-22T08:39:52.850Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-22T09:04:49.673Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-22T09:06:12.537Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-22T09:07:13.551Z"}]
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CreatedBy
-
-
UpdatedBy
-
-
Category
-
1
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Subcategory
-
101
-
CreatedBy1
-
-
UpdatedBy1
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14
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ResolvedAt
-
-
Thread
-
-
ResolvedBy
-
-
WasCreatedByCustomer
-
-
HasIvrcall
-
-
Creator
-
39
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Updator
-
8