Details
Conversation
EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Not Set True False
Customer
24393
LatestTicket
CreatedAt
4/26/2023 11:12:29 AM
UpdatedAt
4/26/2023 11:12:32 AM
Subject
Account Query
Description
I received my municipal bill today and noticed that there is a RF adjustment charge of R1038.00 and SUFIRE adjustment of R216.00 on my bill.
Please advise what these additional charges are for?
Priority
Disposition
23
ConversationType
3
Parent
Account
25639
OpenedBy
AssignedTo
5
Region
2
Department
23
QueryType
SubQueryType
Escalation
EscalationCron
History
CreatedBy
UpdatedBy
Category
8
Subcategory
50
CreatedBy1
UpdatedBy1
ResolvedAt
Thread
ResolvedBy
WasCreatedByCustomer
Not Set True False
HasIvrcall
Not Set True False
Creator
2305
Updator