Details

Conversation


EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer
44650
LatestTicket
CreatedAt
4/18/2023 9:34:36 AM
UpdatedAt
4/18/2023 9:34:38 AM
Subject
Consoludating
Description
Account: 10286719 ERF 05903 I am asking your help once again as this property transfer happened 6 years ago but still is running 2 accounts. All needed documentation was submitted for this to happen 6 years ago and now we sitting with this mess due to the time that has passed. Obviously you can see the big amount of positive on one and negative on the other. I have been the tenant then owner of the property for the last 15 years at 33 Hebbes street. Both these accounts have been my responsibility to pay. Mr DJ van Heerden is my brother who I rented from and then bought the property. I am kindly asking you to please consolidate this account once and for all, as the credit lying on 10286719 is the money I have paid and part of the balance on 10421539. I have been paying R10 000 for the last few months to 10421539 to try and compensate for the water not being charged. What is worrying me is that interest is being charged for being in arrears but actually I am not if these accounts are consolidated. I have not been able to buy electricity at times due to the account being in arrears were indirectly i am not. Please if you are able to assist. Kind regards Elsje Thornhill
Priority
Disposition
23
ConversationType
3
Parent
Account
32521
OpenedBy
AssignedTo
5
Region
2
Department
23
QueryType
SubQueryType
Escalation
EscalationCron
History
CreatedBy
UpdatedBy
Category
6
Subcategory
76
CreatedBy1
UpdatedBy1
ResolvedAt
Thread
ResolvedBy
WasCreatedByCustomer
HasIvrcall
Creator
3325
Updator