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EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer
38761
LatestTicket
CreatedAt
2/1/2023 4:29:56 PM
UpdatedAt
5/5/2023 9:58:41 AM
Subject
Water query
Description
High water bill in January 2023.<div>QRC Response:DATE 26/04/2023<br><div>Six months policy applied for water.</div><div>Journal submitted for review and authorisation.</div></div><br/><b>Journal Number</b>: [474974]<br/><b>Journal Amount</b>: [504714.03]
Priority
Disposition
27
ConversationType
3
Parent
Account
30596
OpenedBy
34
AssignedTo
15
Region
4
Department
23
QueryType
SubQueryType
Escalation
EscalationCron
History
CreatedBy
UpdatedBy
Category
1
Subcategory
101
CreatedBy1
UpdatedBy1
ResolvedAt
5/5/2023 9:58:34 AM
Thread
ResolvedBy
2
WasCreatedByCustomer
HasIvrcall
Creator
34
Updator
2
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