Our billing amounts and average usage were as follows:
September - ? R651.24 telephonic bill... I didn't get an account for Sept so not sure how much the usage was billed for then. Judging on the amount I was billed, it must have been around 12-15kl.
October - 12 kl - R626.68
November - 15 kl - R701.83
December - 15 kl - R704.47
January - ? - R829.94 telephonic bill (paid before reversal of 670.30)
February - 18 kl - 784.85
March - 17 kl- 810.93
April - 16 kl - R790.87
May - 21 kl - R1016.80
June - 17 kl - R810.93
Please take note:
January - we paid R829.94
The account shows for Meter no B-WDB026 between 10/09/2020 and 23/11/2020 reading of 37 liters and then on 23 Jan there was an interim reversal of 30 kl? leaving 7 kl
Then there is a new meter no 200500118 with 65kl reading and a bill of R10357.38! (Between 23 Nov and 22 Dec?)
New meter number on the account water doubled....
As you can notice we paid for 42kl October - Dec. Did they perhaps not take this in account?
If you look at the January's account the old meter reading was 37 and then reversal of 30 which leaves 7kl.
If you add this 7kl and the 42kl we paid = 49 kl.
The 65 kl billed minus 49 kl already paid for = 16 kl which should have been January's bill (This seems more logic to me)
I have since paid the account partly just to not receive anymore interest. Could you please refund this to me?