I am writing to find out the status of an account query I made (on 2 occasions) and subsequent follow up.
I would also like to query the reason for being handed over while the account is in dispute.
In September and October 2021 I had excessive water charges in excess of R10000 which is highly unusual. It can be clearly seen from my history that I would seldom (if ever) go above R1000.
I logged a query and a follow up query with a plumbers letter.
Query 20973 and 24265.
I followed up on this in person at the Municipal Centre in June (10 June 2022) and was told that the case was still open.
Since the onset of the huge water bill I have progressively made a catch up on the outstanding amount and given that there is a dispute / resolution outstanding on the utility bill I was under the understanding that there would likely be a refund.
Further, I see now from this month’s statement the there is an entry lined “handover”. I assume that the balance from the water bill that was queried (and gradually paid back) has been handed over and I simply cannot understand why or how I can be handed over for collection when there is still a dispute / query outstanding on the account.
Please also note that Tecoma post office has closed down and I have not been getting any post since June. I did notify the Munfin Center clerk on the 10 June that I do not have a post office address. I did this when I was there and she made a note of my physical address.
Please, I would like the query resolved after almost a year I think it is unacceptable for the matter to still be open. I have had NO communication on this matter and today when I went online I see that the case is still marked as open.