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EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer
38139
LatestTicket
CreatedAt
12/6/2022 2:40:36 PM
UpdatedAt
1/7/2023 7:31:40 AM
Subject
Duplicate meters
Description
Last 4 months my account is being charged for 2 meters and interim readings for 30Kl when I use only 8 Kl per month. Please refer to my previous accounts.<div><br></div><div>QRC RESPONSE: Query referred to billing to finalize the removed meter. Interims is an automated process and will be reversed upon finilization. You may review your Jan 2023 statement for progress update.</div>
Priority
Disposition
23
ConversationType
3
Parent
Account
30136
OpenedBy
AssignedTo
5
Region
2
Department
23
QueryType
SubQueryType
Escalation
EscalationCron
History
CreatedBy
UpdatedBy
Category
2
Subcategory
112
CreatedBy1
UpdatedBy1
ResolvedAt
Thread
141329
ResolvedBy
WasCreatedByCustomer
HasIvrcall
Creator
3020
Updator
15
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