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EscalationLevel
LatestCall
LatestChat
LatestSms
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Campaign
IsOpen
Customer
6559
LatestTicket
CreatedAt
6/21/2021 10:34:44 AM
UpdatedAt
7/3/2022 12:36:32 PM
Subject
Water query
Description
<span style="font-size:11.0pt;font-family:&quot;Calibri&quot;,sans-serif; mso-fareast-font-family:Calibri;mso-fareast-theme-font:minor-latin;mso-ansi-language: EN-ZA;mso-fareast-language:EN-ZA;mso-bidi-language:AR-SA">The high water consumption between 4 August 2020 and 1 September 2020 as billed on the September invoice was as a result of a water leak</span>
Priority
Disposition
27
ConversationType
3
Parent
Account
5681
OpenedBy
AssignedTo
4
Region
2
Department
23
QueryType
1
SubQueryType
67
Escalation
EscalationCron
History
[{"op":"R","uid":"20","un":"nzwanam","dt":"2021-06-21T10:33:53.289Z"}]
CreatedBy
UpdatedBy
Category
1
Subcategory
67
CreatedBy1
UpdatedBy1
ResolvedAt
7/3/2022 12:36:32 PM
Thread
134512
ResolvedBy
11
WasCreatedByCustomer
HasIvrcall
Creator
Updator
11
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