Delete

Conversation

EscalationLevel

0

LatestCall

149126

LatestChat

LatestSms

LatestEmail

LatestFax

Campaign

IsOpen

Not SetTrueFalse

Customer

612

LatestTicket

CreatedAt

9/29/2020 7:18:59 AM

UpdatedAt

3/28/2022 7:10:22 AM

Subject

Water Query

Description

Consumer not pleased with the billing of September water, please correct&nbsp;<br/><b>Journal Number</b>: [62811]<br/><b>Journal Amount</b>: [6894.48]

Priority

Disposition

25

ConversationType

3

Parent

Account

851

OpenedBy

9

AssignedTo

11

Region

2

Department

23

QueryType

1

SubQueryType

67

Escalation

EscalationCron

History

[{"op":"R","uid":"14","un":"asandag","dt":"2021-10-27T08:20:29.306Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-11-13T07:26:01.912Z"}]

CreatedBy

UpdatedBy

Category

1

Subcategory

101

CreatedBy1

UpdatedBy1

4

ResolvedAt

3/28/2022 7:10:22 AM

Thread

ResolvedBy

11

WasCreatedByCustomer

Not SetTrueFalse

HasIvrcall

Not SetTrueFalse

Creator

9

Updator

4