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Conversation
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EscalationLevel
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0
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LatestCall
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133814
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LatestChat
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LatestSms
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LatestEmail
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LatestFax
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Campaign
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IsOpen
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Customer
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536
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LatestTicket
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CreatedAt
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9/14/2020 8:53:36 AM
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UpdatedAt
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2/24/2022 11:21:35 AM
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Subject
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Water Query
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Description
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Consumer is querying water charge for the month of February and March, please correct the account
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Priority
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Disposition
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27
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ConversationType
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3
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Parent
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Account
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765
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OpenedBy
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9
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AssignedTo
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9
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Region
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2
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Department
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23
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QueryType
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1
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SubQueryType
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95
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Escalation
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EscalationCron
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History
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[{"op":"R","uid":"14","un":"asandag","dt":"2021-10-27T09:19:45.637Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-11-14T08:55:27.696Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2022-02-05T07:31:27.579Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2022-02-05T07:34:16.049Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2022-02-05T07:48:20.479Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2022-02-05T07:53:41.722Z"}]
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CreatedBy
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UpdatedBy
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Category
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1
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Subcategory
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101
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CreatedBy1
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UpdatedBy1
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4
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ResolvedAt
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2/24/2022 11:21:35 AM
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Thread
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ResolvedBy
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9
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WasCreatedByCustomer
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HasIvrcall
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Creator
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9
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Updator
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4