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EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
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Campaign
IsOpen
Customer
4774
LatestTicket
CreatedAt
5/28/2021 1:06:36 PM
UpdatedAt
5/31/2021 7:50:38 AM
Subject
SIX MONTHS POLICY
Description
SIX MONTHS POLICY ADJUSTMENT 2020-10 BILLING<br/><b>Journal Number</b>: [BJ71775349]<br/><b>Journal Amount</b>: [-R27,545.42]
Priority
Disposition
27
ConversationType
3
Parent
Account
4037
OpenedBy
AssignedTo
74
Region
2
Department
23
QueryType
1
SubQueryType
95
Escalation
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History
[{"op":"R","uid":"15","un":"chumab","dt":"2021-05-28T13:06:44.476Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-05-29T06:48:40.732Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-05-31T07:50:17.372Z"}]
CreatedBy
UpdatedBy
Category
1
Subcategory
95
CreatedBy1
UpdatedBy1
ResolvedAt
5/31/2021 7:50:38 AM
Thread
ResolvedBy
172
WasCreatedByCustomer
HasIvrcall
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3
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