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EscalationLevel
LatestCall
LatestChat
LatestSms
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Campaign
IsOpen
Customer
3809
LatestTicket
CreatedAt
5/4/2021 9:55:11 AM
UpdatedAt
5/17/2022 8:51:08 AM
Subject
double charge on fire levy -- credit due to consumer
Description
double charge on fire levy -- credit due to consumer<div><br><div>Duplicate query closed</div></div>
Priority
Disposition
27
ConversationType
3
Parent
Account
3237
OpenedBy
AssignedTo
20
Region
2
Department
23
QueryType
3
SubQueryType
105
Escalation
EscalationCron
History
[{"op":"R","uid":"20","un":"nzwanam","dt":"2021-05-04T09:54:56.506Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-05-04T09:56:16.275Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-05-04T09:56:21.028Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-05-12T12:09:17.976Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2021-06-09T13:20:06.786Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-06-13T10:41:02.104Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-06-13T10:41:37.961Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2022-02-23T10:15:34.264Z"}]
CreatedBy
UpdatedBy
Category
3
Subcategory
105
CreatedBy1
UpdatedBy1
ResolvedAt
5/17/2022 8:51:08 AM
Thread
ResolvedBy
20
WasCreatedByCustomer
HasIvrcall
Creator
Updator
20
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