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EscalationLevel
LatestCall
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Campaign
IsOpen
Customer
3193
LatestTicket
CreatedAt
4/12/2021 8:49:36 AM
UpdatedAt
3/28/2022 7:10:22 AM
Subject
Leak letter
Description
<p class="MsoNormal"><b><u><span lang="EN-ZA">RECOMMENDED: Customer is advised to</span></u></b><span lang="EN-ZA">:<o:p></o:p></span></p> <p class="MsoNormal"><span lang="EN-ZA">1.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Have the premises assessed for any undetected leaks (if leaks are repaired, to log a new query with a signed copy of the plumbers letter stating what was repaired, date of repairs and account information; or<o:p></o:p></span></p> <p class="MsoNormal"><span lang="EN-ZA">2.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; If no leaks found, try and reduce the monthly usage to 20kl or less to avoid penalty charges; or<o:p></o:p></span></p> <p class="MsoNormal"><span lang="EN-ZA">3.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; (if possible) take a picture of the meter with reading, compare with current statement and forward it to <a href="mailto:meterreading@buffalocity.gov.za">meterreading@buffalocity.gov.za</a> <o:p></o:p></span></p><p class="MsoNormal"><br></p><p class="MsoNormal">LEAK CREDIT PASSED FOR PERIOD 2019/12-2020/08</p><br/><b>Journal Number</b>: [851312]<br/><b>Journal Amount</b>: [6879.78]
Priority
Disposition
25
ConversationType
3
Parent
Account
2751
OpenedBy
AssignedTo
11
Region
2
Department
23
QueryType
1
SubQueryType
96
Escalation
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History
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CreatedBy
UpdatedBy
Category
1
Subcategory
96
CreatedBy1
UpdatedBy1
4
ResolvedAt
3/28/2022 7:10:22 AM
Thread
ResolvedBy
11
WasCreatedByCustomer
HasIvrcall
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