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EscalationLevel
LatestCall
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Campaign
IsOpen
Customer
3185
LatestTicket
CreatedAt
4/12/2021 7:43:01 AM
UpdatedAt
11/12/2021 9:22:54 AM
Subject
Leak
Description
<p class="MsoNormal"><b><u><span lang="EN-ZA">RECOMMENDED: Customer is advised to</span></u></b><span lang="EN-ZA">:<o:p></o:p></span></p> <p class="MsoNormal"><span lang="EN-ZA">1.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Have the premises assessed for any undetected leaks (if leaks are repaired, to log a new query with a signed copy of the plumbers letter stating what was repaired, date of repairs and account information; or<o:p></o:p></span></p> <p class="MsoNormal"><span lang="EN-ZA">2.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; If no leaks found, try and reduce the monthly usage to 20kl or less to avoid penalty charges; or<o:p></o:p></span></p> <p class="MsoNormal"><span lang="EN-ZA">3.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; (if possible) take a picture of the meter with reading, compare with current statement and forward it to <a href="mailto:meterreading@buffalocity.gov.za">meterreading@buffalocity.gov.za</a> <o:p></o:p></span></p>
Priority
Disposition
27
ConversationType
3
Parent
Account
2743
OpenedBy
AssignedTo
74
Region
2
Department
23
QueryType
1
SubQueryType
95
Escalation
EscalationCron
History
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UpdatedBy
Category
1
Subcategory
96
CreatedBy1
UpdatedBy1
17
ResolvedAt
11/12/2021 9:22:54 AM
Thread
119678
ResolvedBy
172
WasCreatedByCustomer
HasIvrcall
Creator
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17
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