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EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer
3170
LatestTicket
CreatedAt
4/9/2021 11:10:44 AM
UpdatedAt
10/10/2022 6:41:52 AM
Subject
Leak credit
Description
Plumber's report provided by consumer and filed.<div><b><u>QRC RESPONSE:</u></b>&nbsp;</div><div>Water Works repair report provided does not recommend a leak credit for the repair of stopcock gland. Consumption average is between 25-30 kl, customer needs check for internal leaks.</div><div>10:02</div>
Priority
Disposition
30
ConversationType
3
Parent
Account
2732
OpenedBy
AssignedTo
17
Region
2
Department
23
QueryType
1
SubQueryType
96
Escalation
EscalationCron
History
[{"op":"R","uid":"173","un":"olgad","dt":"2021-04-09T11:06:49.918Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-10-31T10:21:25.348Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-02T08:05:29.579Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2022-02-17T06:44:23.731Z"}]
CreatedBy
UpdatedBy
Category
1
Subcategory
96
CreatedBy1
UpdatedBy1
14
ResolvedAt
Thread
137633
ResolvedBy
WasCreatedByCustomer
HasIvrcall
Creator
Updator
17
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