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EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer
3159
LatestTicket
CreatedAt
4/9/2021 9:02:07 AM
UpdatedAt
10/9/2022 8:32:11 AM
Subject
Leak letter
Description
Plumber's report provided by consumer and filed.<div><br></div><div><b><u>QRC RESPONSE:&nbsp;</u></b>Account query being assessed, once&nbsp; query has been concluded the customer will be contacted.<br></div><div><br></div><div>Based on reading assessment and consumption history there are no inconsistency or High Consumption determined therefore possible leak fixed did not affect consumption. Query resolved.</div>
Priority
Disposition
27
ConversationType
3
Parent
Account
2722
OpenedBy
AssignedTo
15
Region
2
Department
23
QueryType
1
SubQueryType
96
Escalation
EscalationCron
History
[{"op":"R","uid":"173","un":"olgad","dt":"2021-04-09T08:58:12.941Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-10-31T10:48:30.933Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-02T07:47:20.327Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-11-20T07:55:24.624Z"},{"op":"R","uid":"56","un":"mihlet","dt":"2022-01-17T12:59:13.688Z"}]
CreatedBy
UpdatedBy
Category
1
Subcategory
101
CreatedBy1
UpdatedBy1
14
ResolvedAt
10/9/2022 8:32:11 AM
Thread
ResolvedBy
8
WasCreatedByCustomer
HasIvrcall
Creator
Updator
8
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