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EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer
3004
LatestTicket
CreatedAt
4/6/2021 9:31:56 AM
UpdatedAt
3/26/2023 5:58:24 AM
Subject
Leak letter
Description
Leak letter provided by consumer and filed.<div>customer needs to re submit leak letter</div><div><br></div><div>Consumer to resubmit a signed copy of the plumbers letter as the one received is in an excel version and unsigned.&nbsp;</div><div>Meter has since been changed, but not updated on Solar.&nbsp;</div><div>Requested meter change with reading update in order to proceed with leak credit - 03.07.2022</div><div><br></div><div><u><b>QRC: Response 2023/01/11</b></u>,Plumber's letter is not uploaded on portal system Aivir ,consumer to submit plumber's letter as to commence with the&nbsp; leak rebate.</div><div><br></div><div>QRC Response :DATE 18/02/2023</div><div>Leak consumption is less than current consumption .</div><div>Reading updated interims will be reversed in Feb Billing.</div>
Priority
Disposition
30
ConversationType
3
Parent
Account
2615
OpenedBy
AssignedTo
17
Region
2
Department
23
QueryType
1
SubQueryType
96
Escalation
EscalationCron
History
[{"op":"R","uid":"173","un":"olgad","dt":"2021-04-06T09:31:58.789Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-31T07:51:29.922Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-11-10T09:04:07.849Z"},{"op":"R","uid":"893","un":"nasiphina","dt":"2022-03-30T07:13:37.930Z"}]
CreatedBy
UpdatedBy
Category
1
Subcategory
96
CreatedBy1
UpdatedBy1
6
ResolvedAt
Thread
141525
ResolvedBy
WasCreatedByCustomer
HasIvrcall
Creator
Updator
3
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