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EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer
3003
LatestTicket
CreatedAt
4/6/2021 9:25:05 AM
UpdatedAt
3/30/2023 8:06:36 AM
Subject
Leak letter
Description
Leak letter provided by consumer and filed.<div><br></div><div>Plumbers letter uploaded with date of repairs being March 2021.</div><div>Requested audit on meter and check reading as meter is billing zero consumption since May 2021.&nbsp;</div><div>Assessment will continue once readings have been verified in order to assess a fair average - 03.07.2022</div><div><u><i><b>QRC-Response 2023/01/11</b></i></u>,Based on assessment consumption not recorded&nbsp; on solar system,query has been forwarded to billing department for verification of readings and email requesting verification has been forwarded as well.</div><div>QRC RESPONSE: leak credit for 201710-202103 has been processed, average&nbsp; 13kl.</div><br/><b>Journal Number</b>: [011359]<br/><b>Journal Amount</b>: [156830.23]
Priority
Disposition
27
ConversationType
3
Parent
Account
2614
OpenedBy
AssignedTo
17
Region
2
Department
23
QueryType
1
SubQueryType
96
Escalation
EscalationCron
History
[{"op":"R","uid":"173","un":"olgad","dt":"2021-04-06T09:25:08.302Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-31T07:50:05.992Z"}]
CreatedBy
UpdatedBy
Category
1
Subcategory
96
CreatedBy1
UpdatedBy1
14
ResolvedAt
3/30/2023 8:06:25 AM
Thread
ResolvedBy
2
WasCreatedByCustomer
HasIvrcall
Creator
Updator
2
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