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Conversation
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EscalationLevel
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LatestCall
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LatestChat
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LatestSms
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LatestEmail
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LatestFax
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Campaign
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IsOpen
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Customer
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2960
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LatestTicket
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CreatedAt
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4/1/2021 6:51:41 AM
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UpdatedAt
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5/19/2022 7:51:12 AM
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Subject
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Duplicate water charge
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Description
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Consumer querying duplicate water charge on his account.<div>water split journal done 20210928.</div>
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Priority
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Disposition
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27
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ConversationType
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3
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Parent
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Account
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2579
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OpenedBy
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AssignedTo
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16
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Region
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2
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Department
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23
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QueryType
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77
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SubQueryType
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99
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Escalation
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EscalationCron
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History
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[{"op":"R","uid":"16","un":"cumilem","dt":"2021-04-01T06:51:59.554Z"},{"op":"R","uid":"16","un":"cumilem","dt":"2021-04-01T06:54:37.865Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-10-30T09:00:52.211Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-31T07:11:30.067Z"}]
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CreatedBy
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UpdatedBy
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Category
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1
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Subcategory
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101
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CreatedBy1
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UpdatedBy1
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6
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ResolvedAt
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5/19/2022 7:51:12 AM
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Thread
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ResolvedBy
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16
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WasCreatedByCustomer
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HasIvrcall
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Creator
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Updator
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6