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Conversation
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EscalationLevel
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LatestCall
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LatestChat
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LatestSms
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LatestEmail
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LatestFax
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Campaign
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IsOpen
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Customer
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2953
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LatestTicket
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CreatedAt
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3/31/2021 1:09:03 PM
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UpdatedAt
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2/19/2023 10:08:45 AM
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Subject
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water
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Description
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leak credit water<br>QRC Response : DATE 19/02/2023<div>DEBT WRITTEN OFF 06/2022</div>
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Priority
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Disposition
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27
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ConversationType
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3
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Parent
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Account
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2571
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OpenedBy
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AssignedTo
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17
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Region
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2
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Department
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23
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QueryType
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1
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SubQueryType
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96
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Escalation
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EscalationCron
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History
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[{"op":"R","uid":"12","un":"thembesas","dt":"2021-03-31T13:05:15.141Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2021-05-17T11:44:09.682Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-08-13T13:00:10.942Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-24T10:56:33.227Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-24T10:57:23.991Z"}]
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CreatedBy
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UpdatedBy
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Category
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1
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Subcategory
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96
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CreatedBy1
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UpdatedBy1
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18
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ResolvedAt
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2/19/2023 10:08:45 AM
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Thread
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ResolvedBy
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12
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WasCreatedByCustomer
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HasIvrcall
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Creator
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Updator
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12