Delete

EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer: 2873
LatestTicket
CreatedAt: 3/30/2021 7:41:24 AM
UpdatedAt: 3/2/2022 8:22:38 AM
Subject: Water query - overcharge
Description: Consumer is disputing her December water charge, she claims to have not been around East London during the December period, which should have resulted in a less than normal water charge.
Priority
Disposition: 27
ConversationType: 3
Parent
Account: 2511
OpenedBy
AssignedTo: 37
Region: 2
Department: 23
QueryType: 77
SubQueryType: 67
Escalation
EscalationCron
History: [{"op":"R","uid":"37","un":"sokanan","dt":"2021-03-30T07:41:47.986Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-10-16T11:33:21.965Z"}]
CreatedBy
UpdatedBy
Category: 1
Subcategory: 112
CreatedBy1
UpdatedBy1: 4
ResolvedAt: 3/2/2022 8:22:38 AM
Thread
ResolvedBy: 37
WasCreatedByCustomer
HasIvrcall
Creator
Updator: 4