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EscalationLevel
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IsOpen
Customer
2857
LatestTicket
CreatedAt
3/29/2021 12:48:03 PM
UpdatedAt
4/11/2022 11:48:40 AM
Subject
Water query - Overcharged
Description
Water query - Overcharged<div><br></div><div>Invoice received dated July 2021 states no leaks found. Consumer needs to stipulate what exactly is being queried and possibly to revert to Billing regarding readings</div>
Priority
Disposition
27
ConversationType
3
Parent
Account
2496
OpenedBy
AssignedTo
22
Region
2
Department
23
QueryType
77
SubQueryType
67
Escalation
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History
[{"op":"R","uid":"22","un":"asandam","dt":"2021-03-29T12:48:10.478Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-07-16T07:07:33.228Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-07-23T08:11:54.636Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-08-14T08:04:51.039Z"},{"op":"R","uid":"204","un":"lulamamv","dt":"2022-03-10T10:22:18.425Z"},{"op":"R","uid":"204","un":"lulamamv","dt":"2022-03-10T11:28:13.569Z"},{"op":"R","uid":"204","un":"lulamamv","dt":"2022-03-11T12:57:29.215Z"},{"op":"R","uid":"201","un":"nonkosim","dt":"2022-04-11T11:48:40.892Z"}]
CreatedBy
UpdatedBy
Category
77
Subcategory
67
CreatedBy1
UpdatedBy1
ResolvedAt
4/11/2022 11:48:40 AM
Thread
125820
ResolvedBy
22
WasCreatedByCustomer
HasIvrcall
Creator
Updator
201
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