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Conversation
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EscalationLevel
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LatestCall
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LatestChat
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LatestSms
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LatestEmail
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LatestFax
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Campaign
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IsOpen
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Customer
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2687
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LatestTicket
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CreatedAt
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3/24/2021 1:46:38 PM
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UpdatedAt
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2/17/2023 12:26:57 PM
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Subject
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Possible leak
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Description
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possible leak but need to monitor consumption for 3 months<br><b>Monitoring Reason</b>: [consumption still high]<div>Debt written off 2021/06</div>
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Priority
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Disposition
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27
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ConversationType
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3
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Parent
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Account
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2367
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OpenedBy
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AssignedTo
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17
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Region
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4
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Department
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23
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QueryType
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1
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SubQueryType
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95
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Escalation
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EscalationCron
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History
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[{"op":"R","uid":"173","un":"olgad","dt":"2021-03-24T13:47:04.492Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-23T12:47:16.883Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-11-14T10:09:32.167Z"}]
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CreatedBy
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UpdatedBy
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Category
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1
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Subcategory
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96
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CreatedBy1
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UpdatedBy1
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17
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ResolvedAt
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2/17/2023 12:26:57 PM
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Thread
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ResolvedBy
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12
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WasCreatedByCustomer
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HasIvrcall
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Creator
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Updator
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12