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EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer
2631
LatestTicket
CreatedAt
3/24/2021 8:06:46 AM
UpdatedAt
11/14/2021 10:03:03 AM
Subject
water
Description
<table border="0" cellpadding="0" cellspacing="0" width="770" style="border-collapse: collapse;width:578pt"> <colgroup><col width="770" style="mso-width-source:userset;mso-width-alt:24640;width:578pt"> </colgroup><tbody><tr height="21" style="height:15.75pt"> <td height="21" class="xl65" width="770" style="height:15.75pt;width:578pt">Query is being voided as no details of query were logged, query was logged only as "Log Query" with no category</td> </tr> <tr height="21" style="height:15.75pt"> <td height="21" class="xl66" width="770" style="height:15.75pt;width:578pt">selected . New query to be logged with full information fo query.<br><p class="MsoNormal"><span lang="EN-ZA">•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Query Closed as there is no identifiable query or information provided to assess further.<o:p></o:p></span></p> <p class="MsoNormal"><span lang="EN-ZA">•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; The account is affected with stage 3 water restriction tariffs as the current consumption exceeds 21+kl<o:p></o:p></span></p></td> </tr></tbody></table>
Priority
Disposition
27
ConversationType
3
Parent
Account
2319
OpenedBy
AssignedTo
96
Region
2
Department
23
QueryType
77
SubQueryType
96
Escalation
EscalationCron
History
[{"op":"R","uid":"180","un":"khanyan","dt":"2021-03-24T08:07:13.270Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-23T11:55:43.721Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-11-14T10:02:46.683Z"}]
CreatedBy
UpdatedBy
Category
9
Subcategory
123
CreatedBy1
UpdatedBy1
17
ResolvedAt
11/14/2021 10:03:03 AM
Thread
ResolvedBy
180
WasCreatedByCustomer
HasIvrcall
Creator
Updator
17
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