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EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer
2590
LatestTicket
CreatedAt
3/23/2021 11:45:00 AM
UpdatedAt
5/21/2023 10:11:34 AM
Subject
incorrect billing of water from 24 October 2020
Description
<table border="0" cellpadding="0" cellspacing="0" width="770" style="border-collapse: collapse;width:578pt"> <colgroup><col width="770" style="mso-width-source:userset;mso-width-alt:24640;width:578pt"> </colgroup><tbody><tr height="21" style="height:15.75pt"> <td height="21" class="xl65" width="770" style="height:15.75pt;width:578pt">Query is being voided as no details of query were logged, query was logged only as "Log Query" with no category</td> </tr> <tr height="21" style="height:15.75pt"> <td height="21" class="xl66" width="770" style="height:15.75pt;width:578pt">selected . New query to be logged with full information fo query <br><br><b>qrc response<br>leak credit processed on 16/02/2023, journal waiting to be authorized</b></td> </tr></tbody></table><br/><b>Journal Number</b>: [018054]<br/><b>Journal Amount</b>: [24946,44]
Priority
Disposition
27
ConversationType
3
Parent
Account
2284
OpenedBy
AssignedTo
5
Region
2
Department
23
QueryType
1
SubQueryType
50
Escalation
EscalationCron
History
[{"op":"R","uid":"14","un":"asandag","dt":"2021-03-23T11:45:02.780Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-08-03T07:29:01.429Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-10-16T07:54:09.108Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-23T10:41:17.625Z"}]
CreatedBy
UpdatedBy
Category
9
Subcategory
123
CreatedBy1
UpdatedBy1
18
ResolvedAt
5/21/2023 10:11:16 AM
Thread
137381
ResolvedBy
8
WasCreatedByCustomer
HasIvrcall
Creator
Updator
8
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