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Conversation
EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Not Set True False
Customer
2588
LatestTicket
CreatedAt
3/23/2021 11:10:05 AM
UpdatedAt
5/19/2022 7:51:12 AM
Subject
sewerage charge reversal
Description
consumer paying for septic tank and requests reversal of sewerage charge.<div><br></div><div><b><u>QRC RESPONSE:</u></b></div><div>Account adjusted accordingly 202106 and service removed. Query Resolved.<br></div>
Priority
Disposition
27
ConversationType
3
Parent
Account
2282
OpenedBy
AssignedTo
16
Region
2
Department
23
QueryType
77
SubQueryType
105
Escalation
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History
[{"op":"R","uid":"16","un":"cumilem","dt":"2021-03-23T11:10:05.956Z"},{"op":"R","uid":"8","un":"mariaanaw","dt":"2021-08-07T08:14:36.459Z"},{"op":"R","uid":"8","un":"mariaanaw","dt":"2021-08-07T09:20:37.668Z"},{"op":"R","uid":"8","un":"mariaanaw","dt":"2021-08-07T09:21:32.584Z"}]
CreatedBy
UpdatedBy
Category
77
Subcategory
105
CreatedBy1
UpdatedBy1
ResolvedAt
5/19/2022 7:51:12 AM
Thread
ResolvedBy
16
WasCreatedByCustomer
Not Set True False
HasIvrcall
Not Set True False
Creator
Updator
8