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EscalationLevel
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IsOpen
Customer
2572
LatestTicket
CreatedAt
3/23/2021 10:00:19 AM
UpdatedAt
4/4/2022 1:28:53 PM
Subject
Leak credit
Description
<p class="MsoNormal"><b><u><span lang="EN-ZA">RECOMMENDED: Customer is advised to</span></u></b><span lang="EN-ZA">:<o:p></o:p></span></p> <p class="MsoNormal"><span lang="EN-ZA">1.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Have the premises assessed for any undetected leaks (if leaks are repaired, to log a new query with a signed copy of the plumbers letter stating what was repaired, date of repairs and account information; or<o:p></o:p></span></p> <p class="MsoNormal"><span lang="EN-ZA">2.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; If no leaks found, try and reduce the monthly usage to 20kl or less to avoid penalty charges; or<o:p></o:p></span></p> <p class="MsoNormal"><span lang="EN-ZA">3.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; (if possible) take a picture of the meter with reading, compare with current statement and forward it to <a href="mailto:meterreading@buffalocity.gov.za">meterreading@buffalocity.gov.za</a> <o:p></o:p></span></p>
Priority
Disposition
27
ConversationType
3
Parent
Account
2268
OpenedBy
AssignedTo
75
Region
2
Department
23
QueryType
1
SubQueryType
96
Escalation
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History
[{"op":"R","uid":"173","un":"olgad","dt":"2021-03-23T10:00:21.247Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-23T10:26:48.442Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-11-14T06:56:44.427Z"},{"op":"R","uid":"13","un":"unathig","dt":"2022-04-04T13:28:53.653Z"}]
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Category
1
Subcategory
96
CreatedBy1
UpdatedBy1
17
ResolvedAt
4/4/2022 1:28:53 PM
Thread
ResolvedBy
173
WasCreatedByCustomer
HasIvrcall
Creator
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17
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