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EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer
2566
LatestTicket
CreatedAt
3/23/2021 9:34:30 AM
UpdatedAt
8/30/2021 11:31:31 AM
Subject
Leak letter
Description
Leak letter provided by consumer, leak was repaired on 15/06/2020<div><br></div><div>Journal Processed with Journal number BJ71826827</div><div>Duplicate query with ref# 11985 closed</div>
Priority
Disposition
27
ConversationType
3
Parent
Account
2264
OpenedBy
AssignedTo
75
Region
2
Department
23
QueryType
1
SubQueryType
96
Escalation
EscalationCron
History
[{"op":"R","uid":"173","un":"olgad","dt":"2021-03-23T09:34:32.666Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-08-16T12:47:35.208Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-08-30T11:29:25.404Z"}]
CreatedBy
UpdatedBy
Category
1
Subcategory
96
CreatedBy1
UpdatedBy1
ResolvedAt
8/30/2021 11:31:31 AM
Thread
ResolvedBy
173
WasCreatedByCustomer
HasIvrcall
Creator
Updator
3
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