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EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer
2558
LatestTicket
CreatedAt
3/23/2021 8:57:13 AM
UpdatedAt
5/19/2022 7:53:10 AM
Subject
Consumer is disputing her high water charge
Description
<div><table border="0" cellpadding="0" cellspacing="0" width="770" style="border-collapse: collapse;width:578pt"> <colgroup><col width="770" style="mso-width-source:userset;mso-width-alt:24640;width:578pt"> </colgroup><tbody><tr height="21" style="height:15.75pt"> <td height="21" class="xl65" width="770" style="height:15.75pt;width:578pt">Query is being voided as no details of query were logged, query was logged only as "Log Query" with no category</td> </tr> <tr height="21" style="height:15.75pt"> <td height="21" class="xl66" width="770" style="height:15.75pt;width:578pt">selected . New query to be logged with full information fo query </td> </tr></tbody></table></div>
Priority
Disposition
4
ConversationType
3
Parent
Account
2255
OpenedBy
AssignedTo
18
Region
2
Department
23
QueryType
1
SubQueryType
67
Escalation
EscalationCron
History
[{"op":"R","uid":"18","un":"lindan","dt":"2021-03-23T08:57:15.271Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-08-03T09:54:15.872Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-08-03T09:58:21.734Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-08-03T10:11:01.005Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-23T09:47:47.988Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-23T09:48:55.456Z"},{"op":"R","uid":"904","un":"vuyelwamx","dt":"2022-03-17T12:13:20.329Z"},{"op":"R","uid":"904","un":"vuyelwamx","dt":"2022-03-17T12:16:33.229Z"}]
CreatedBy
UpdatedBy
Category
9
Subcategory
123
CreatedBy1
UpdatedBy1
18
ResolvedAt
5/19/2022 7:53:10 AM
Thread
ResolvedBy
18
WasCreatedByCustomer
HasIvrcall
Creator
Updator
18
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