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EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer
2522
LatestTicket
CreatedAt
3/19/2021 12:10:22 PM
UpdatedAt
3/28/2022 6:35:04 AM
Subject
TRANSFER WATER
Description
<table border="0" cellpadding="0" cellspacing="0" width="770" style="border-collapse: collapse;width:578pt"> <colgroup><col width="770" style="mso-width-source:userset;mso-width-alt:24640;width:578pt"> </colgroup><tbody><tr height="21" style="height:15.75pt"> <td height="21" class="xl65" width="770" style="height:15.75pt;width:578pt">Query is being voided as no details of query were logged, query was logged only as "Log Query" with no category</td> </tr> <tr height="21" style="height:15.75pt"> <td height="21" class="xl66" width="770" style="height:15.75pt;width:578pt">selected . New query to be logged with full information fo query </td> </tr></tbody></table>
Priority
Disposition
4
ConversationType
3
Parent
Account
2230
OpenedBy
AssignedTo
5
Region
4
Department
23
QueryType
1
SubQueryType
99
Escalation
EscalationCron
History
[{"op":"R","uid":"5","un":"ivanh","dt":"2021-03-19T12:10:55.752Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-23T08:55:39.986Z"}]
CreatedBy
UpdatedBy
Category
9
Subcategory
123
CreatedBy1
UpdatedBy1
18
ResolvedAt
3/28/2022 6:35:04 AM
Thread
ResolvedBy
5
WasCreatedByCustomer
HasIvrcall
Creator
Updator
18
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