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EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer
2415
LatestTicket
CreatedAt
3/17/2021 9:22:29 AM
UpdatedAt
11/19/2022 12:07:32 PM
Subject
water meter
Description
meter leak reported from w/w ref no. 730872<div><br></div><div>QRC RESPONSE 1:</div><div>Control number: 730872 does not recommend credit as report states repairs done on bcm side. Consumer is to advise if any leaks were repaired between 2020 to 2021 as an internal leak was reported in 2020</div><div><br></div><div>QRC RESPONSE 2: Query closed as no response or feedback received since July 2022</div><div>Consumer may log a new query and provide more details of query<br></div><div><br></div>
Priority
Disposition
27
ConversationType
3
Parent
Account
2155
OpenedBy
AssignedTo
12
Region
2
Department
23
QueryType
1
SubQueryType
85
Escalation
EscalationCron
1138
History
[{"op":"R","uid":"180","un":"khanyan","dt":"2021-03-17T09:23:05.986Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-10-23T09:29:45.313Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-26T10:53:01.793Z"}]
CreatedBy
UpdatedBy
Category
1
Subcategory
96
CreatedBy1
UpdatedBy1
14
ResolvedAt
11/19/2022 12:07:32 PM
Thread
118754
ResolvedBy
3
WasCreatedByCustomer
HasIvrcall
Creator
Updator
3
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