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EscalationLevel
LatestCall
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Campaign
IsOpen
Customer
2341
LatestTicket
CreatedAt
3/15/2021 8:54:11 AM
UpdatedAt
3/2/2022 8:22:38 AM
Subject
WATER QUERY
Description
WATER QUERY.<div><p class="MsoNormal">. Billing link the meters as per category e.g. if business wa0200 or domestic wa0100 etc. If the business is a NGO relevant documents is submitted to Rates to approve rebate accordingly. They then advise billing of this as of that specific date of approval to NGO. Once this is done we then only change tariff to wa0300 for water.<o:p></o:p></p></div>
Priority
Disposition
27
ConversationType
3
Parent
Account
2097
OpenedBy
AssignedTo
37
Region
2
Department
23
QueryType
1
SubQueryType
67
Escalation
EscalationCron
1094
History
[{"op":"R","uid":"37","un":"sokanan","dt":"2021-03-15T08:50:34.333Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-08-05T12:15:29.684Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-10-16T10:43:50.355Z"}]
CreatedBy
UpdatedBy
Category
1
Subcategory
50
CreatedBy1
UpdatedBy1
12
ResolvedAt
3/2/2022 8:22:38 AM
Thread
ResolvedBy
37
WasCreatedByCustomer
HasIvrcall
Creator
Updator
12
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